Custom Web Applications
The most important process in the business runs on a spreadsheet
Something central — job scheduling, claims handling, project tracking, compliance — is held together by a workbook, an inbox and a person who understands both. It works, until volume rises, that person leaves, or two people edit at once. No packaged product fits, because the process is genuinely specific to how you operate.
- Critical processes running on shared spreadsheets
- One person who understands how it all fits together
- The same data entered into several systems
- No audit trail for decisions that need one
- Packaged software evaluated repeatedly and rejected as a poor fit
What we build
Workflow engines
Multi-step processes with approvals, escalation and routing that match your actual rules, including the exceptions.
Role-based access
Permissions modelled on your real organisational structure, enforced at the data layer rather than hidden in the interface.
Business rules
Pricing, eligibility, scheduling and compliance logic encoded once, so it is applied consistently rather than remembered.
Operational dashboards
Live visibility of throughput, bottlenecks and exceptions for the people running the process.
Integration layer
Connections to your existing ERP, CRM and finance systems so the application fits the estate rather than adding to the fragmentation.
Audit trails
Every action recorded and attributable, which is what makes a system defensible under audit or dispute.
Document handling
Generation, storage, versioning and retrieval of the documents the process produces.
Built to change
Architected so process change is configuration or a small piece of work, rather than a rebuild.
What changes
One
System of recordEncoded
Rules, not rememberedComplete
Audit trail3-6 mo
Typical deliveryBuilt for
- Mid-market and enterprise operations teams
- Businesses with genuinely distinctive processes
- Regulated industries with audit requirements
- Companies whose growth is capped by manual coordination
- Organisations that have evaluated packaged software and found no fit
Connects to
- ERP systems
- CRM platforms
- Accounting and finance systems
- Document management systems
- Identity providers and single sign-on
- Legacy systems, including those without modern APIs
How we deliver it
Three to six months, delivered in working increments rather than one release.
Book a CallBook a Call- Weeks 1-4
Process discovery
We sit with the people running the process and document it as it actually works — including the workarounds, which usually encode a real constraint worth preserving.
- Weeks 4-7
Design and architecture
Data model, workflow design and integration map, with screens reviewed by the people who will use them daily.
- Months 2-4
Build in increments
Working software every two to three weeks, so your team can correct the direction while it is still cheap to do so.
- Month 5
Migrate and test
Existing data migrated from spreadsheets and legacy systems, then tested against real scenarios including the awkward ones.
- Month 6
Launch and support
Phased rollout with training, and support through the first full operating cycle.
Frequently asked
Usually you do not until someone checks properly. We look at packaged options during discovery, and where one fits we will tell you — that conversation is cheaper for both of us than a build nobody needed.
They will, and the delivery method assumes it. Building in increments means change is absorbed between iterations rather than triggering a renegotiation. Genuinely new scope is a separate conversation.
You do — source, data, infrastructure and documentation, handed over at completion. You are not obliged to keep working with us to keep running it.
That risk is a good part of the reason to build. Once the rules are encoded and documented, the process survives individuals rather than depending on them.
Websites and digital platforms
Corporate Websites
The site most of your buyers judge you by before speaking to you.
Responsive Design
Work properly on the device most people actually use.
WordPress & CMS
A managed site your team controls without calling a developer.
Payment Integration
Take money without losing customers at the last step.
Shipping Integration
From order to doorstep without anyone typing an address.
Tell us what you are trying to fix
A short call is usually enough to establish whether this is the right answer for your operation, and what it would take. No obligation and no pitch deck.
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